Your portal is a "self-service" tool that lets you manage user and occupier details. Portal users can manage their own profile and raise support cases. Occupier admins (users with additional access rights within the portal), can also manage data for the other users that share the same occupier, and can connect shared Wi-Fi devices to the occupier network.
Occupier admins
Occupier admins are employees of the occupier who can manage their own details, details of other users, and details relating to the occupier as a whole. They are able to:
View and manage their own user profile. Includes telephony settings.
Raise support cases. Report issues to essensys.
In addition to the preceding user tasks, the occupier admin is also able to:
Add and connect shared Wi-Fi devices. Add shared devices, such as printers or AV equipment, and connect them to the Wi-Fi devices network.
Create, manage, and delete occupier users. Includes granting user access to the Wi-Fi Secure network and to the portal or mobile app for any users with the same occupier.
Assign and manage occupier telephony. Includes assigning phone numbers to particular users, configuring phone number features, and remotely logging in and out of digital handsets.
Run Bandwidth usage report. Shows the bandwidth usage data (both upload and download data) at one of your sites.
Occupier users
Occupier users are also employees of the occupier, but these users can only manage their own details using the portal. They are able to:
View and manage their own user profile. Includes telephony settings.
Raise support cases. Report issues to essensys.