You can connect to your private network via the WiFi Secure network. The WiFi Secure is a WPA2 Enterprise network which requires a username and password as well as accepting a certificate.
Note: Some devices like Printers, Smart Speakers, TV's or any other device that can't accept a WPA2 Enterprise network would need to be connected to the WiFi MAC/Device WiFi, see this guide here to complete this.
Receiving your Wi-Fi username and password
When your Wi-Fi account is created by your operator or occupier admin, you will receive an email inviting you to join the Wi-Fi Secure network. This email includes:
The name of the Wi-Fi Secure network that you need to connect your devices to (wireless name).
The username and password that you should use when connecting your device to the Wi-Fi Secure network.
Tip: If you have not received an invitation email, check your junk folder to make sure it hasn't been sent there. If there is still no email after a delay, speak to your operator or occupier admin.
Any further issues, please contact the site team and they can assist further.
Connecting to Wi-Fi Secure from your device
You should follow the standard process for connecting to Wi-Fi Secure, using the details from your invitation email to indicate the name of the network to connect to, and your username and password details.
For connection instructions, either see the manufacturer's help materials for your device or click on the correct device type from the following links:
Windows
From your Windows task bar (bottom right), click Network settings.
From the list of available networks, select <wireless name>.
Enter your username and password.
Click OK.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
The Windows device is connected to the Wi-Fi Secure network.
macOS
Connect your device to the <wireless name> network.
When prompted, enter the username and password from your invitation email to log on.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
Once you have logged on for the first time, you should not need to enter details again to access the Wi-Fi from this device.
iOS
From your device:
Navigate to Settings, and select Wi-Fi.
A list of available networks opens.
Select <wireless name> .
Once this has been selected, you will be prompted to enter your username and password.
Click Join.
If have entered your username and password correctly, you are asked to confirm that you trust our certificate. Click Accept.
Android
Navigate to Wi-Fi, select <wireless name>.
Add the following details:
EAP Method - PEAP
Phase-2 authentication - MSCHAPV2
CA certificate - Use System certificates
Online Certificate Status - Do not verify
Domain - essensys.tech
Identity - The user name from your invitation email
Anonymous identity - leave this field blank
Password - The password from your invitation email
Click Connect.
The Android device is connected to the Wi-Fi Secure network.
Chrome OS
The Chrome OS does not automatically set up the Wi-Fi Secure connection in all cases and needs to be manually configured.
You will be presented with a setup menu where you will be asked for various details relating to the setup. If you do not get this far, then restart the device and try again.
Enter the details for the following fields:
EAP Method - PEAP
Phase-2 authentication - MSCHAPV2
CA certificate - Use System certificates
Online Certificate Status - Do not verify
Domain - essensys.tech
Identity - The username from your email
Anonymous identity - leave this field blank
Password - The password from your email
All other details can be left as default, you should now be able to click Connect and connect to the network.
WiFi Device/MAC
For devices that cannot connect to the WiFi Secure like TV's, Printers, Smart Speakers etc, they would need to be first registered and then connect them to the Wi-Fi device network (usually called WiFi Device or WiFi MAC).
Tip: If you want to connect private devices (your laptop or mobile) to the Wi-Fi, you need to connect them to the Wi-Fi Secure network. For more information, see Connect to Wi-Fi Secure.
Important: Depending on your agreement with your operator, some or all of your Wi-Fi devices may have already been set up on your behalf as part of on-boarding.
Add and connect a Wi-Fi device
Important: To connect a shared device to the Wi-Fi device network, you need to do both of the following:
Add the Wi-Fi device details to your portal.
Connect the device to the Wi-Fi device network.
The following process describes both steps. You can perform the steps in either order, but you will only be able to make use of your shared device once both steps are complete.
From the main menu, click Wi-Fi devices.
Add the device.
Click Add a device.
Specify the details for your device as described in Add a device.
Click Add device.
The device is added in the PROVISIONING state, and will be enabled and ready to connect to the network within a short period.
Tip: You may need to refresh the page to see the device changing to the ENABLED state.
Connect the device.
Once you've added your device and it is in the ENABLED state, you need to connect it to the Wi-Fi device network.
Tip: If you do not know how to connect your device to a wireless network, you should consult the help materials from the device manufacturer.
The details that you need from essensys are as follows:The essensys Wi-Fi device network that you need to connect to will be one of:
WiFi Device
WiFi MAC
If your network is called "WiFi Device", you need to enter the Wi-Fi device password. For instructions, see View the Wi-Fi device password.
If your network is called "WiFi MAC", you do not need a password to connect.
The MAC address is effectively the password for this type of connection.
Note: You may get some warnings about the connection being insecure, this is normal as the network doesn't have a password.
Once the Wi-Fi device is added and connected to the network, you should test that you can use it.
View the Wi-Fi device password
View the password that you should use when connecting your device to the Wi-Fi Device network.
From the Device list in the Wi-Fi devices page:
From the row that represents your device, hover over the Actions column. Click Show password for device.
Optionally, click the Copy button alongside the password. This copies the password to your clipboard.
From the Wi-Fi device details page for a specific device:
At the bottom of the page is a Wi-Fi device password field, click View Wi-Fi password to unmask the password.
Optionally, click the Copy button alongside the password to copy the password to your clipboard.
You now have the password that you will need to supply when connecting this device to the Wi-Fi device network.
Wi-Fi devices
Wi-Fi devices (Device list)
Note: The preceding image shows how a single device appears when the user hovers over the row.
Field | Description |
Site | The site the shared device is located at. |
Wi-Fi device name | The full name of the device. |
Wi-Fi device description | This is a long-form description, typically indicating what type of device this is. |
MAC address | The MAC address for the device. Every device will have a MAC address. This is normally printed on the device but may also be found in the device's settings. |
Wi-Fi access | The current state of the device. Must be ENABLED for you to be able to use the device. |
Actions:
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Add a device
Add a new shared device to the essensys Platform, so that you can connect it to the Wi-Fi device network for use.
Fields that are different from Wi-Fi devices (Device list):
Field | Description |
Cancel | Close the edit page, do not create your Wi-Fi device details or save your changes. |
Add device | Save your changes. Add your new Wi-Fi device. |
Wi-Fi device details
Fields that are different from Wi-Fi devices (Device list):
Field | Description |
| Click Back to return to the preceding page. Click Delete device to delete the device whose details are currently visible in the page. Click Edit device to update the details for the device. |
Wi-Fi device password:
| If your Wi-Fi device network is called "WiFi Device", you need to enter the Wi-Fi device password to be able to connect to the Wi-Fi. By default, the value is masked by asterisks (*).
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