CONNECT - USERS

Using Your Softphone App

User guide for the mobile softphone app

Written by Stuart Stapley
Updated this week

Connect and GDPR

How GDPR standards have been met within Connect

Written by Thomas White
Updated this week

How to Change Wi-Fi Password

Find out how to change your WiFi password

Written by Aisha Ali
Updated over a week ago

How to Connect Additional Devices to Wi-Fi

What to do if you have a Wi-Fi Printer, Chromecast, Amazon Echo, Sonos, Apple Speaker and any other additional wireless devices.

Written by Stuart Stapley
Updated over a week ago

How to Renew Your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.

Written by Aisha Ali
Updated over a week ago

Introducing Connect

Written by Stuart Stapley
Updated this week

Handset User Guides

Written by Stuart Stapley
Updated this week

Polycom VVX User Guide

Written by Thomas White
Updated this week

Flexi Desking

Written by Thomas White
Updated this week

Call Recording

Written by Stuart Stapley
Updated this week

eFax

Written by Stuart Stapley
Updated this week

Checking your voicemail

How to check your voicemail on your handset

Written by Thomas White
Updated this week

Recording your Voicemail Greeting

How to record a voicemail greeting and the options you have

Written by colin jones
Updated over a week ago

Enabling/Disabling Call Waiting

Written by Stuart Stapley
Updated this week

Transferring a call directly to voicemail

Written by Stuart Stapley
Updated this week

International Calling

Written by Thomas White
Updated this week

Blocking/displaying your phone number on outbound calls

Written by Thomas White
Updated this week

Dashboard - Tasks

Written by Thomas White
Updated this week

Dashboard - Cases

Written by Stuart Stapley
Updated this week

Dashboard

Written by Stuart Stapley
Updated this week

User Roles

User roles within Connect

Written by Thomas White
Updated this week

Smart Search

Written by Stuart Stapley
Updated this week

Network Overview

This article describes the overview of the essensys network

Written by colin jones
Updated over a week ago

Client owned Router/Firewall and Public IP

The difference between a managed and unmanaged network, and the steps to take to support it.

Written by Stuart Stapley
Updated over a week ago

QR Code Handset Login

Written by Thomas White
Updated this week

iPhone and Android apps

Written by Stuart Stapley
Updated this week

Connect app quick start guide

Written by Thomas White
Updated this week

Bandwidth Graphs

Written by Stuart Stapley
Updated this week

Billing

Written by Thomas White
Updated this week

How to add a printer by IP address

How to add a printer to your computer by IP address

Written by Stuart Stapley
Updated over a week ago

Viewing & commenting on support cases

Written by Stuart Stapley
Updated this week

Raising a new case

Written by Thomas White
Updated this week

Introduction - Telephone Manager

Written by Stuart Stapley
Updated this week

Logging in and out of Phones

Log numbers in and out of handsets remotely

Written by Thomas White
Updated this week

Directories - Speed dial

Written by Stuart Stapley
Updated this week

Main Number Setup

Written by Stuart Stapley
Updated this week

Interactive Voice Response (IVR)

Written by Stuart Stapley
Updated this week

Authorisation Code Dialling

Written by Thomas White
Updated this week

Features Setup - User Features

Written by Stuart Stapley
Updated this week

Conferencing

Written by Thomas White
Updated this week

Call Recording

Written by Stuart Stapley
Updated this week

Resetting a PIN

Written by Stuart Stapley
Updated this week

Edit & Activate Telephone Numbers

Written by Thomas White
Updated this week

Hunt Groups and Group Features

Written by Stuart Stapley
Updated this week

Reports

Written by Stuart Stapley
Updated this week

Enhanced Call Reports

Written by Stuart Stapley
Updated this week

Custom Music On Hold

The requirements for adding customised hold music

Written by Thomas White
Updated this week

User Manager

Written by Stuart Stapley
Updated this week

My Account

Written by Thomas White
Updated this week

Inviting Users

Written by Stuart Stapley
Updated this week

Why Wi-Fi Secure?

What is WiFi Secure, and why we use it instead of standard Wi-Fi methods

Written by Aisha Ali
Updated over a week ago

Adding and Managing Users in Wi-Fi Manager

Manage access to Wi-Fi for you and your colleagues

Written by Stuart Stapley
Updated this week

Connecting to Wi-Fi Secure

How to connect to Wi-Fi Secure, and further information about configuration for Windows devices

Written by Aisha Ali
Updated over a week ago

Manually Setup Wi-Fi Secure on Windows

How to manually configure Wi-Fi secure on Windows devices using an OS older than Windows 10

Written by Aisha Ali
Updated over a week ago

How to Forget a Wireless Network - PC / Mac

How to perform basic WiFi troubleshooting for an individual PC or Mac.

Written by Aisha Ali
Updated over a week ago