Client owned Router/Firewall and Public IP

The difference between a managed and unmanaged network, and the steps to take to support it.

Written by Stuart Stapley
Updated over a week ago

Using Your Softphone App

User guide for the mobile softphone app

Written by Tim MacKenzie
Updated over a week ago

Connect and GDPR

How the new GDPR standards have been met within Connect

N

Written by Nojan Hassanzadeh
Updated over a week ago

How to Change Wi-Fi Password

Find out how to change your WiFi password

Written by Aisha Ali
Updated over a week ago

How to Connect Additional Devices to Wi-Fi

What to do if you have a Wi-Fi Printer, Chromecast, Amazon Echo, Sonos, Apple Speaker and any other additional wireless devices.

Written by Stuart Stapley
Updated over a week ago

How to Renew Your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.

Written by Aisha Ali
Updated over a week ago

Bandwidth Pipes - Over Utilised (Maxed Out)

This article describes the available bandwidth categories, how bandwidth works and what happens if it is over utilised

Written by colin jones
Updated over a week ago

Introducing Connect

Written by Jessica Laperle
Updated over a week ago

What's New

Written by James Yorston
Updated over a week ago

Handset User Guides

Written by James Yorston
Updated over a week ago

Mitel Handset on Broadsoft

Written by Jessica Laperle
Updated over a week ago

Polycom VVX User Guide

Written by Jessica Laperle
Updated over a week ago

Flexi Desking

Written by James Yorston
Updated over a week ago

eFax

Written by Jessica Laperle
Updated over a week ago

Checking voicemail

Written by James Yorston
Updated over a week ago

Voicemail Greeting Options

This article describes how you set up your voicemail greeting

Written by colin jones
Updated over a week ago

Enabling/Disabling Call Waiting

Written by James Yorston
Updated over a week ago

Transferring a call directly to voicemail

Written by James Yorston
Updated over a week ago

International Calling

Written by James Yorston
Updated over a week ago

Blocking/displaying your phone number on outbound calls

Written by Jessica Laperle
Updated over a week ago

Dashboard - Tasks

Written by James Yorston
Updated over a week ago

Dashboard - Cases

Written by James Yorston
Updated over a week ago

First View

Written by Jessica Laperle
Updated over a week ago

User roles

User roles within Connect

Written by James Yorston
Updated over a week ago

Smart Search

Written by Jessica Laperle
Updated over a week ago

Network Overview

This article describes the overview of the essensys network

Written by colin jones
Updated over a week ago

QR Code Handset Login

Written by James Yorston
Updated over a week ago

iPhone and Android apps

Written by James Yorston
Updated over a week ago

Connect app quick start guide

Written by James Yorston
Updated over a week ago

Bandwidth Graphs

Written by James Yorston
Updated over a week ago

Billing

Written by Jessica Laperle
Updated over a week ago

Viewing & commenting on support cases

Written by James Yorston
Updated over a week ago

Raising a new case

Written by James Yorston
Updated over a week ago

Service Guides

Written by James Yorston
Updated over a week ago

Introduction - Telephone Manager

Written by Jessica Laperle
Updated over a week ago

Using your web browser Softphone

Make and receive calls from your computer

Written by Jessica Laperle
Updated over a week ago

Logging in and out of Phones

Log numbers in and out of handsets remotely

Written by Tim MacKenzie
Updated over a week ago

Web browser Softphone

Make and receive calls from your landline telephone on your computer

Written by James Yorston
Updated over a week ago

Directories - Speed dial

Written by James Yorston
Updated over a week ago

Main Number Setup

Written by James Yorston
Updated over a week ago

Interactive Voice Response (IVR)

Written by James Yorston
Updated over a week ago

Authorisation Code Dialling

Written by James Yorston
Updated over a week ago

Features Setup - User Features

Written by James Yorston
Updated over a week ago

Conferencing

Written by James Yorston
Updated over a week ago

Call Recording

Written by James Yorston
Updated over a week ago

Resetting a PIN

Written by Jessica Laperle
Updated over a week ago

Edit & Activate Telephone Numbers

Written by James Yorston
Updated over a week ago

Hunt Groups and Group Features

Written by James Yorston
Updated over a week ago

Reports

Written by James Yorston
Updated over a week ago

Enhanced Call Reports

Written by Jessica Laperle
Updated over a week ago

Customised Hold Music

The reguirements for adding customised hold music

N

Written by Nojan Hassanzadeh
Updated over a week ago

User Manager

Written by Jessica Laperle
Updated over a week ago

My Account

Written by Jessica Laperle
Updated over a week ago

Inviting Users

Written by James Yorston
Updated over a week ago

Why Wi-Fi Secure?

What is Wi-Fi Secure, and why we use it instead of standard Wi-Fi methods

Written by Aisha Ali
Updated over a week ago

Adding and Managing Users in Wi-Fi Manager

Manage access to Wi-Fi for you and your colleagues

Written by James Yorston
Updated over a week ago

Connecting to Wi-Fi Secure

How to connect to Wi-Fi Secure, and further information about configuration for Windows devices

Written by Aisha Ali
Updated over a week ago

Manually Setup Wi-Fi Secure on Windows

How to manually configure Wi-Fi secure on Windows devices using an OS older than Windows 10

Written by Aisha Ali
Updated over a week ago

How to Forget a Wireless Network - PC / Mac

How to perform basic WiFi troubleshooting for an individual PC or Mac.

Written by Aisha Ali
Updated over a week ago