All Collections
CONNECT - USERS
CONNECT - USERS
55 articles in this collection
Written by
Aisha Ali,
colin jones,
and
Stuart Stapley
Using Your Softphone App
User guide for the mobile softphone app
Written by
Stuart Stapley
Updated over a week ago
Connect and GDPR
How GDPR standards have been met within Connect
Written by
Stuart Stapley
Updated over a week ago
How to Change Wi-Fi Password
Find out how to change your WiFi password
Written by
Aisha Ali
Updated over a week ago
How to Connect Additional Devices to Wi-Fi
What to do if you have a Wi-Fi Printer, Chromecast, Amazon Echo, Sonos, Apple Speaker and any other additional wireless devices.
Written by
Stuart Stapley
Updated over a week ago
How to Renew Your IP Address
Connect: How to tell your Windows or Apple computer to refresh your IP address.
Written by
Aisha Ali
Updated over a week ago
Information
Introducing Connect
Written by
Stuart Stapley
Updated over a week ago
Handset User Guides
Written by
Stuart Stapley
Updated over a week ago
Polycom VVX User Guide
Written by
Stuart Stapley
Updated over a week ago
Flexi Desking
Written by
Stuart Stapley
Updated over a week ago
Call Recording
Written by
Stuart Stapley
Updated over a week ago
Checking your voicemail
How to check your voicemail on your handset
Written by
Stuart Stapley
Updated over a week ago
Recording your Voicemail Greeting
How to record a voicemail greeting and the options you have
Written by
colin jones
Updated over a week ago
Enabling/Disabling Call Waiting
Written by
Stuart Stapley
Updated over a week ago
Transferring a call directly to voicemail
Written by
Stuart Stapley
Updated over a week ago
International Calling
Written by
Stuart Stapley
Updated over a week ago
Blocking/displaying your phone number on outbound calls
Written by
Stuart Stapley
Updated over a week ago
Overview
Dashboard - Tasks
Written by
Stuart Stapley
Updated over a week ago
Dashboard - Cases
Written by
Stuart Stapley
Updated over a week ago
Dashboard
Written by
Stuart Stapley
Updated over a week ago
User Roles
User roles within Connect
Written by
Stuart Stapley
Updated over a week ago
Smart Search
Written by
Stuart Stapley
Updated over a week ago
Network Overview
This article describes the overview of the essensys network
Written by
colin jones
Updated over a week ago
Client owned Router/Firewall and Public IP
The difference between a managed and unmanaged network, and the steps to take to support it.
Written by
Stuart Stapley
Updated over a week ago
Apps
QR Code Handset Login
Written by
Stuart Stapley
Updated over a week ago
iPhone and Android apps
Written by
Stuart Stapley
Updated over a week ago
Connect app quick start guide
Written by
Stuart Stapley
Updated over a week ago
Billing and Services
Bandwidth Graphs
Written by
Stuart Stapley
Updated over a week ago
Billing
Written by
Stuart Stapley
Updated over a week ago
Support
How to find your MAC address of Your Device
This article describes how to find a MAC address on your device
Written by
colin jones
Updated over a week ago
How to add a printer by IP address
How to add a printer to your computer by IP address
Written by
Stuart Stapley
Updated over a week ago
Viewing & commenting on support cases
Written by
Stuart Stapley
Updated over a week ago
Raising a new case
Written by
Stuart Stapley
Updated over a week ago
Telephony Manager
Introduction - Telephone Manager
Written by
Stuart Stapley
Updated over a week ago
Logging in and out of Phones
Log numbers in and out of handsets remotely
Written by
Stuart Stapley
Updated over a week ago
Directories - Speed dial
Written by
Stuart Stapley
Updated over a week ago
Main Number Setup
Written by
Stuart Stapley
Updated over a week ago
Interactive Voice Response (IVR)
Written by
Stuart Stapley
Updated over a week ago
Authorisation Code Dialling
Written by
Stuart Stapley
Updated over a week ago
Features Setup - User Features
Written by
Stuart Stapley
Updated over a week ago
Conferencing
Written by
Stuart Stapley
Updated over a week ago
Call Recording
Written by
Stuart Stapley
Updated over a week ago
Resetting a PIN
Written by
Stuart Stapley
Updated over a week ago
Edit & Activate Telephone Numbers
Written by
Stuart Stapley
Updated over a week ago
Hunt Groups and Group Features
Written by
Stuart Stapley
Updated over a week ago
Reports
Written by
Stuart Stapley
Updated over a week ago
Enhanced Call Reports
Written by
Stuart Stapley
Updated over a week ago
Custom Music On Hold
The requirements for adding customised hold music
Written by
Stuart Stapley
Updated over a week ago
User Accounts
User Manager
Written by
Stuart Stapley
Updated over a week ago
My Account
Written by
Stuart Stapley
Updated over a week ago
Inviting Users
Written by
Stuart Stapley
Updated over a week ago
WiFi Secure - Username WiFi
Why Wi-Fi Secure?
What is WiFi Secure, and why we use it instead of standard Wi-Fi methods
Written by
Aisha Ali
Updated over a week ago
Adding and Managing Users in Wi-Fi Manager
Manage access to Wi-Fi for you and your colleagues
Written by
Stuart Stapley
Updated over a week ago
Connecting to Wi-Fi Secure
How to connect to Wi-Fi Secure, and further information about configuration for Windows devices
Written by
Aisha Ali
Updated over a week ago
Manually Setup Wi-Fi Secure on Windows
How to manually configure Wi-Fi secure on Windows devices using an OS older than Windows 10
Written by
Aisha Ali
Updated over a week ago
How to Forget a Wireless Network - PC / Mac
How to perform basic WiFi troubleshooting for an individual PC or Mac.
Written by
Aisha Ali
Updated over a week ago