All Collections
CONNECT - USERS
CONNECT - USERS
+1
55 articles in this collection
Written by
Aisha Ali,
colin jones,
Stuart Stapley
and 1 other
Using Your Softphone App
User guide for the mobile softphone app
Written by
Stuart Stapley
Updated over a week ago
Connect and GDPR
How GDPR standards have been met within Connect
Written by
Thomas White
Updated over a week ago
How to Change Wi-Fi Password
Find out how to change your WiFi password
Written by
Aisha Ali
Updated over a week ago
How to Connect Additional Devices to Wi-Fi
What to do if you have a Wi-Fi Printer, Chromecast, Amazon Echo, Sonos, Apple Speaker and any other additional wireless devices.
Written by
Stuart Stapley
Updated over a week ago
How to Renew Your IP Address
Connect: How to tell your Windows or Apple computer to refresh your IP address.
Written by
Aisha Ali
Updated over a week ago
Information
Introducing Connect
Written by
Stuart Stapley
Updated over a week ago
Handset User Guides
Written by
Stuart Stapley
Updated over a week ago
Polycom VVX User Guide
Written by
Thomas White
Updated over a week ago
Flexi Desking
Written by
Thomas White
Updated over a week ago
Call Recording
Written by
Stuart Stapley
Updated over a week ago
Checking your voicemail
How to check your voicemail on your handset
Written by
Thomas White
Updated over a week ago
Recording your Voicemail Greeting
How to record a voicemail greeting and the options you have
Written by
colin jones
Updated over a week ago
Enabling/Disabling Call Waiting
Written by
Stuart Stapley
Updated over a week ago
Transferring a call directly to voicemail
Written by
Stuart Stapley
Updated over a week ago
International Calling
Written by
Thomas White
Updated over a week ago
Blocking/displaying your phone number on outbound calls
Written by
Thomas White
Updated over a week ago
Overview
Dashboard - Tasks
Written by
Thomas White
Updated over a week ago
Dashboard - Cases
Written by
Stuart Stapley
Updated over a week ago
Dashboard
Written by
Stuart Stapley
Updated over a week ago
User Roles
User roles within Connect
Written by
Thomas White
Updated over a week ago
Smart Search
Written by
Stuart Stapley
Updated over a week ago
Network Overview
This article describes the overview of the essensys network
Written by
colin jones
Updated over a week ago
Client owned Router/Firewall and Public IP
The difference between a managed and unmanaged network, and the steps to take to support it.
Written by
Stuart Stapley
Updated over a week ago
Apps
QR Code Handset Login
Written by
Thomas White
Updated over a week ago
iPhone and Android apps
Written by
Stuart Stapley
Updated over a week ago
Connect app quick start guide
Written by
Thomas White
Updated over a week ago
Billing and Services
Bandwidth Graphs
Written by
Stuart Stapley
Updated over a week ago
Billing
Written by
Thomas White
Updated over a week ago
Support
How to find your MAC address of Your Device
This article describes how to find a MAC address on your device
Written by
colin jones
Updated over a week ago
How to add a printer by IP address
How to add a printer to your computer by IP address
Written by
Stuart Stapley
Updated over a week ago
Viewing & commenting on support cases
Written by
Stuart Stapley
Updated over a week ago
Raising a new case
Written by
Thomas White
Updated over a week ago
Telephony Manager
Introduction - Telephone Manager
Written by
Stuart Stapley
Updated over a week ago
Logging in and out of Phones
Log numbers in and out of handsets remotely
Written by
Thomas White
Updated over a week ago
Directories - Speed dial
Written by
Stuart Stapley
Updated over a week ago
Main Number Setup
Written by
Stuart Stapley
Updated over a week ago
Interactive Voice Response (IVR)
Written by
Stuart Stapley
Updated over a week ago
Authorisation Code Dialling
Written by
Thomas White
Updated over a week ago
Features Setup - User Features
Written by
Stuart Stapley
Updated over a week ago
Conferencing
Written by
Thomas White
Updated over a week ago
Call Recording
Written by
Stuart Stapley
Updated over a week ago
Resetting a PIN
Written by
Stuart Stapley
Updated over a week ago
Edit & Activate Telephone Numbers
Written by
Thomas White
Updated over a week ago
Hunt Groups and Group Features
Written by
Stuart Stapley
Updated over a week ago
Reports
Written by
Stuart Stapley
Updated over a week ago
Enhanced Call Reports
Written by
Stuart Stapley
Updated over a week ago
Custom Music On Hold
The requirements for adding customised hold music
Written by
Thomas White
Updated over a week ago
User Accounts
User Manager
Written by
Stuart Stapley
Updated over a week ago
My Account
Written by
Thomas White
Updated over a week ago
Inviting Users
Written by
Stuart Stapley
Updated over a week ago
WiFi Secure - Username WiFi
Why Wi-Fi Secure?
What is WiFi Secure, and why we use it instead of standard Wi-Fi methods
Written by
Aisha Ali
Updated over a week ago
Adding and Managing Users in Wi-Fi Manager
Manage access to Wi-Fi for you and your colleagues
Written by
Stuart Stapley
Updated over a week ago
Connecting to Wi-Fi Secure
How to connect to Wi-Fi Secure, and further information about configuration for Windows devices
Written by
Aisha Ali
Updated over a week ago
Manually Setup Wi-Fi Secure on Windows
How to manually configure Wi-Fi secure on Windows devices using an OS older than Windows 10
Written by
Aisha Ali
Updated over a week ago
How to Forget a Wireless Network - PC / Mac
How to perform basic WiFi troubleshooting for an individual PC or Mac.
Written by
Aisha Ali
Updated over a week ago