All Collections
CONNECT - USERS
Using Your Softphone AppUser guide for the mobile softphone app
Connect and GDPRHow GDPR standards have been met within Connect
How to Change Wi-Fi PasswordFind out how to change your WiFi password
How to Connect Additional Devices to Wi-FiWhat to do if you have a Wi-Fi Printer, Chromecast, Amazon Echo, Sonos, Apple Speaker and any other additional wireless devices.
How to Renew Your IP AddressConnect: How to tell your Windows or Apple computer to refresh your IP address.
Introducing Connect
Handset User Guides
Polycom VVX User Guide
Flexi Desking
Call Recording
Checking your voicemailHow to check your voicemail on your handset
Recording your Voicemail GreetingHow to record a voicemail greeting and the options you have
Enabling/Disabling Call Waiting
Transferring a call directly to voicemail
International Calling
Blocking/displaying your phone number on outbound calls
Introduction - Telephone Manager
Logging in and out of PhonesLog numbers in and out of handsets remotely
Directories - Speed dial
Main Number Setup
Interactive Voice Response (IVR)
Authorisation Code Dialling
Features Setup - User Features
Conferencing
Call Recording
Resetting a PIN
Edit & Activate Telephone Numbers
Hunt Groups and Group Features
Reports
Enhanced Call Reports
Custom Music On HoldThe requirements for adding customised hold music
Why Wi-Fi Secure?What is WiFi Secure, and why we use it instead of standard Wi-Fi methods
Adding and Managing Users in Wi-Fi ManagerManage access to Wi-Fi for you and your colleagues
Connecting to Wi-Fi SecureHow to connect to Wi-Fi Secure, and further information about configuration for Windows devices
Manually Setup Wi-Fi Secure on WindowsHow to manually configure Wi-Fi secure on Windows devices using an OS older than Windows 10
How to Forget a Wireless Network - PC / MacHow to perform basic WiFi troubleshooting for an individual PC or Mac.