Here you can log problem cases or questions for the essensys team on behalf of yourself or your colleagues. You can also review previous cases or check their progress.

Having selected New Case from the Support section (found in the left hand navigation menu) you can now raise a new case. All cases are logged at essensys. By using this guide you will be able to log cases correctly, allowing our staff to resolve problems quickly.

  • Select a Contact: If you are raising a case on behalf of one of your colleagues, you can select their name from the menu here, otherwise select your own name. 

  • Select a Case Area: Select an area that the case affects. 

  • Select a Case Type: This field gives multiple options for the type of case being logged.

  • Subject: Use this field to give the case a short title related to the issue.

  • Description: Give more details for the case, at this point, save any screen shots or correspondence related to the matter that can be shared with the essensys staff if necessary.

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