Call Recording
Stuart avatar
Written by Stuart
Updated over a week ago

Connect can provide clients with a full Call Recording platform and portal.

Clients can listen to, download, export or email recorded calls or groups of recorded calls straight from the easy-to-use portal.
Clients can request access to the portal for individual end users, or for Group Admins.
The portal can be found here.
Once logged in, calls are displayed chronologically in the right-hand panel of the screen.

You can search for a specific call using such filters as time/date, caller/callee, or incoming or outgoing calls.

To play a call, simply click on the icon.

You can also choose to export individual calls, or groups of calls using the 'Pick an Action' drop down menu.
By clicking on the 'Live' tab, at the top of the screen, you can even listen to live calls.

Calls in red indicate the call is in progress. Calls in grey indicate the users last call.

You can access your call reports, by clicking on the Reports tab again searching or filtering by a number of different factors such as date/time callee/caller etc.

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