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Polycom VVX User Guide
Stuart avatar
Written by Stuart
Updated over a week ago

1. Line Keys – Can be used to answer and end calls

2. Soft Keys – Functions are displayed along the bottom of the screen
3. Transfer – Initiates a call transfer
4. Hold – Toggles the hold function on / off
5. Volume – Adjusts call volume when on a call, and ring volume when not
6. Speed Dials – Can be programmed with frequently called contacts
7. Home – Displays the Home Screen, where further functionality can be accessed
8. Navigation – Navigates through functions and accesses call history.
9. Headset – Toggles between your headset and handset
10. Speaker – Toggles the speaker function on / off
11. Mute – Toggles the mute function on / off

Log In

· Press softkey “More”, then “Guest In”
· Enter your ext number in the Login field
· Use the Navigation buttons to move down to the Passcode field below
· Enter your voicemail pin (you can reset this via your centre manager / the Connect App if unknown)
· Press softkey “OK” to reboot
· When logged in, your display screen will show the ext number on top left
Log Out

· Press softkey “More”, then “Guest Out”
· Your handset will now reboot
· When logged out, your display screen will show a /// reference

· Dial 1571 or press the envelope icon
· Enter your voicemail pin (you will be asked to change this on your first login)
· Follow the automated instructions to listen to voicemails or record greetings
· When you first login, you will be asked to record your name only - you will then need to go back
 and record greetings
· Greetings for when you are busy or unavailable are separate – please remember to record both
· The number you should dial to access your voicemail box externally is included on your Service
 Guide (available from your centre manager)
· To access your company main line voicemail box from your handset, dial 1571 as normal, but
 then choose * and enter the extension number of your main line.
Forward Calls

· Press softkey “Forward”
· Using the Navigation keys, choose whether you would like to forward all calls, calls coming in
 when you’re busy (on another call / on Do Not Disturb), or only unanswered calls

· Enter the number that you would like to send calls to
· Press “Enable”
· You will now see a handset and arrow icon on the top right of your screen
· To disable your call forward, press the “Forward” softkey and then “Disable”
Transfer a Call

· When on a call, press softkey “Transfer”
· Enter the number that you would like to transfer the call to
· If you would like to announce the call to the person you are transferring to, wait until they
 answer, speak and then press “Transfer”
· If you would like to put the call straight through, press “Transfer”

· When on a call, press softkey “More”
· Press softkey “Conference”
· Dial the number of the person you would like to add to the call and wait for their answer
· Press "more" and then “Conference” to join all parties
· Please note that you can only have a total of 10 other attendees, in addition to yourself

DND (Do Not Disturb)

· DND is displayed on one of the handset softkeys - press to toggle on & off
· When on, the telephone icon on the top right of the screen will change to include a small red sign

· Press the Home button
· Use the Navigation buttons to scroll along and choose “Directories”
· Choose Contact Directory
· Press “Add” and enter contact details
· Please note that using a number in the Favourite field will add the contact as a speed dial on your
 main screen
· Press “Save”
Call Lists

· Missed Calls – Down Navigation Button
· Received Calls – Left Navigation Button
· Placed Calls – Right Navigation Button
· Favourites – Up Navigation Button
Number Presentation

· Your number will not be shown on outbound calls as default
· To display your number, press #31
· To hide your number, press *31
· The option you choose will apply to all further calls, you do not need to press before each call
· To display your main line number, your centre manager can set via Connect

Printable version of this document is attached below.

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