Introduction

Select a user within Telephone Manager, then select Main Number Setup. Here you can manage settings for your company's main number so you can be reached outside the office or receive voicemail messages if the phone can’t be answered.

Setting up

Answer during business hours: Select the phone that you want to be the your company’s main point of contact when somebody calls during business hours (this is normally 8.30am till 6pm). This can be In Office, Voicemail, Main Reception.

  • In Office - every phone in the office will ring while the phone is not answered.
  • Voicemail to login - you need to know the unique PIN number. This will be set upon creation of your company within the system, but can be changed when logging in for the first time. If you forget this new PIN you can ask your Site Manager to give it to you, or reset your PIN.
  • Main reception means the phone will be answered by centre staff. Use the Greeting field to specify a greeting for centre staff.

Answer out of business hours: Select the phone that you want to be the your group's main point of contact when somebody calls out of business hours (this is normally 8.30am till 6pm). This can be In Office, Voicemail, or Forward to another number.

  • Forward to another number allows you to enter a number that will receive the calls out of hours. If this phone is not answered, the call can go to voicemail.

If not answered: In the event of the phone ringing (when not going directly to voicemail) and not being answered, the phone can divert to Voicemail (after 22 seconds) or (after 13 seconds), or be sent to Main Reception (after 13 seconds).
Greeting: Here you can enter a greeting that you want reception staff to use when answering phones.

Comment: A comment that centre staff can see.

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