Introduction

Smart Search allows you to quickly find users, cases, and phone numbers from anywhere within Connect.

Search Results

Enter any text into the search box, and see the top three results from the following categories:

Phone numbers

Phone Numbers will display next to a phone icon. You can search either by the DDI:

Or by the First or Last name associated with the number.

Selecting these results will direct you to the Telephone Manager page, where the relevant entry will be highlighted.

Users

Users will display next to an avatar icon.

Selecting a user will open the User Manager page where you can edit the user's account.

Cases

Cases are indicated by a question mark icon. Cases can be searched by entering the case number, or terms which appear in the subject of the case.

Selecting a case will take you directly to the detailed case view.

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