Introduction
In order to keep up to date with the latest technology developments, and allow us to continue to deliver innovative and outstanding service, we will be upgrading the software on all Polycom handsets to Flexi-Desking.
Benefits
Logging in will now be done via the Guest In button only, making the process easier for users
essensys will now be able to remotely log a handset in and out if required, making the trouble-shooting process more straightforward and requiring less involvement from the tenant
If a handset is logged in with credentials that are already in use, the original handset will automatically be logged out, preventing issues arising from user details being used on multiple handsets
Changes
Logging In: You no longer need to make any changes via the Encoding soft key in order to log in. You will simply be able to use the Guest In button
Press Guest In
Enter full DDI
Enter PIN
Select OK
Your handset will reboot
Handset Pin: Should a handset need to be logged in, the handset PIN will now be the same as the current voicemail PIN. This can be re-set by the centre team through Connect or by the client through the Connect App.
Logging Out: You can now log out using the Guest Out button
Press Guest Out
Your handset will reboot
Contact Directory: All entries in the Contact Directory will be lost
New Users: When creating a new user, choose the Device Type 'Polycom Flex'.
No Change
Voicemail
Home Button
Navigation Buttons
Loudspeaker
Mute
Hold
Transfer